1. Do you only offer wholesale services?
Yes. XMCSUPPLY.COM is a B2B-focused platform, specializing in bulk orders of cycling accessories. We also support OEM & ODM projects for brands, distributors, and importers worldwide.
2. How can I place an order?
You can leave us a message via the Contact Us page.
For faster response, please include:
- Product name or SKU
- Quantity
- Preferred colors or models
- Your company name and location
We typically respond within 24–48 hours (excluding weekends and holidays).
You may also reach us directly via WhatsApp or email for quicker communication.
3. Can I request samples before placing a bulk order?
Yes, samples are available for most of our products.
Shipping fees and sample charges may apply, depending on the destination and product type.
4. What are your payment terms?
We accept bank wire transfers (T/T).
Full payment or a deposit is required before production or shipment.
Bank details will be provided on the Proforma Invoice (PI).
5. How long does delivery take?
It depends on the stock status and shipping method:
- In-stock items: usually ship within 2–3 working days after payment.
- Customized or OEM orders: production time is around 2–4 weeks after the deposit.
6. What shipping methods do you offer?
We support door-to-door air shipping, airport delivery, or sea freight—based on your order volume and destination.
Typical transit time:
- Air freight: 8–12 working days
- Sea freight: 25–35 days
We will always recommend the most efficient and cost-effective logistics for your region.
7. How do I get my tracking number?
The tracking number will be sent to your email or WhatsApp within 2–3 business days after shipment.
8. What is your warranty policy?
We offer a 12-month warranty on all our cycling accessories (excluding human damage or misuse).
If you encounter any issues, please provide:
- A short video showing the defect
- Photos of the product and outer packaging
We’ll respond within 2 working days. If confirmed as a quality issue, replacements will be arranged and shipped with your next order. If shipped separately, the buyer covers the shipping cost.
9. Can you do OEM or print my logo on the products?
Absolutely. We provide OEM/ODM services including logo printing, packaging customization, and even custom mold development.
MOQ and cost depend on the product type. Contact us for details.